AI Policy

Your Privacy Matters

At Bridge Walk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy outlines how we collect, use, and safeguard your information when you visit our website, contact us, or book a tour.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and payment details
• Reservation and booking information

Non-Personal Information

• Browser type and device information
• Website usage data (such as pages visited and time spent on site)
• Cookies and analytics data

How We Use Your Information

We use your information to:

• Process reservations and payments
• Communicate important updates about your booking
• Respond to inquiries and provide customer support
• Improve our website, services, and guest experience
• Send occasional updates or promotions (you may opt out at any time)

Sharing of Information

Bridge Walk does not sell or rent your personal information.

We may share information with trusted third parties only when necessary to:

• Process secure payments
• Manage reservations and booking systems
• Operate our website and analytics tools

All partners are expected to maintain appropriate data protection standards.

Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to disable cookies if you prefer.

Data Security

We take reasonable steps to protect your personal information using secure systems and practices. While no method of transmission over the internet is completely secure, we strive to safeguard your data to the best of our ability.

AI Use

Bridge Walk may use artificial intelligence (AI) tools to support tasks such as:

• Drafting website content
• Assisting with marketing materials
• Improving customer communication
• Streamlining internal operations

AI is used only as a support tool. All guest-facing content and communications are reviewed by a human team member.

We do not use AI to make safety-related decisions, manage tours, or replace trained staff. Guest safety and on-site operations are always handled by qualified personnel.

Your Choices

You may:

• Request access to your personal information
• Ask us to update or delete your data
• Opt out of marketing communications at any time

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Bridge Walk is not responsible for the privacy practices or content of those external sites.

Updates to This Policy

We may update this Privacy & AI Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us.

Bridge Walk LLC
57 Fayette Mine Road, Lansing, WV 25862
Phone: 304-574-1300
Email: office@bridgewalk.com